Shipping & Delivery Policy

Effective Date: October 19, 2026

Welcome to CuVessel, a brand owned and operated by Shop QSE LLC, a company registered in the United States.

At CuVessel, we strive to provide reliable, convenient, and affordable shipping to customers throughout the United States.

This Shipping & Delivery Policy applies to purchases made through www.cuvessel.com.

1. Free Shipping – Introductory Offer

To celebrate our launch, CuVessel is offering FREE Standard Shipping sitewide across the United States for a limited time.

Shipping Benefits:

• Shipping Fee: FREE

• Minimum Purchase: No minimum order value

• Shipping Destination: United States only

• Estimated Delivery: 5–7 business days

• Promotional Code: Not required

Free shipping is automatically applied to eligible orders at checkout.

This introductory promotion may be modified or discontinued for future purchases. Any shipping charges applicable to an order will be clearly displayed before checkout completion.

2. Shipping Destinations

CuVessel currently accepts and ships orders within the United States only.

We do not offer international shipping.

Delivery to certain destinations, including Alaska, Hawaii, U.S. territories, or P.O. Boxes, may depend on carrier availability and checkout eligibility.

If an order cannot be fulfilled to the provided address, we will notify the customer and arrange an appropriate resolution, including a full refund where applicable.

3. Processing & Delivery Timeline

Our estimated standard delivery timeframe is 5–7 business days from order confirmation, including normal order processing and shipping transit.

Business days exclude Saturdays, Sundays, and U.S. federal holidays.

Delivery estimates may vary due to order volume, carrier operations, destination, weather, or other circumstances.

We make reasonable efforts to fulfill orders within the advertised timeframe.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing available tracking details.

Tracking information may take up to 24–48 hours to update after the carrier receives your package.

Customers can monitor their shipment using the tracking information provided.

For assistance, contact info@cuvessel.com.

5. Shipping Delays

While we aim to meet our advertised delivery estimates, unexpected circumstances may occasionally affect shipment or delivery.

These may include severe weather, carrier disruptions, operational delays, holidays, or incomplete shipping information.

If we determine that an order cannot be shipped within the promised shipping timeframe, we will notify the customer and provide the option to consent to a revised shipping date or cancel the order for a full refund, as required by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Where a refund is required, it will be issued promptly in accordance with applicable law.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your street address, apartment or unit number, city, state, ZIP code, and contact information before submitting an order.

If an address correction is required, contact info@cuvessel.com immediately.

We will make reasonable efforts to update shipping details before dispatch, but modifications cannot be guaranteed once an order has shipped.

7. Lost, Missing, or Damaged Packages

If your order is lost during transit, arrives damaged, or contains missing items, please contact our support team promptly at info@cuvessel.com.

For damaged deliveries, we recommend contacting us within 7 calendar days and providing photographs of the product and packaging.

Our team will investigate the issue and coordinate with the shipping carrier as necessary.

Depending on the circumstances, an appropriate resolution may include replacement, reshipment, or refund.

A carrier's delivery scan does not automatically eliminate any rights a customer may have under applicable law.

8. Order Changes & Cancellations

If you need to change or cancel an order, please contact info@cuvessel.com as soon as possible.

We will attempt to accommodate changes before dispatch.

Once an order has shipped, modifications may not be possible. Eligible products may be returned in accordance with our Returns & Refunds Policy.

9. Shipping Policy Changes

CuVessel reserves the right to update shipping methods, promotional offers, delivery estimates, and related procedures.

Any changes will be reflected on our website and will apply to future orders as permitted by law.

10. Contact Information

For questions regarding shipping, tracking, delivery, or order fulfillment, please contact:

CuVessel

Operated by Shop QSE LLC

United States

Website: https://www.cuvessel.com

Email: info@cuvessel.com

Thank you for choosing CuVessel. We appreciate your business and look forward to delivering a reliable shopping experience.